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Initiate a Chat Session

Requirements: You need the Intercom Chat Security right to start or participate in intercom chats with other CIC client users. You also need the View Directory Status Columns Access Control right for the Logged In column. This enables the CIC client to determine if another CIC user is available for a chat.

Intercom chats, or chat sessions between CIC client users, can include two or more users. To start intercom chats with two or more other users, you can conference two or more chat Sessions

Note: Intercom chats can take place only between users on the same CIC server. You cannot start a chat session with a user on a peer server.

To start a chat session with another CIC client user:

In the Company Directory, select the name of the person with whom you wish to chat.
If the selected CIC user is logged in, click the Chat button in the Company Directory.

Result: The chat appears in the Current Interaction view.