Interaction Connect Help
Mark a Chat Session as Private
You can mark a chat session as private. This option prevents other CIC client users from recording this chat session,
Warning: Use of the Private feature may be subject to your company’s policies and should only be used in accordance with those policies. CIC handler customization can be used to track the use of the Private feature to ensure compliance with such policies.
To mark a chat session as private:
Select a chat and then in the queue control toolbar, click the Private button.
Right-click the chat and choose Private from the menu that appears.
Note: This button is unavailable if the chat is not in a state in which this action can be performed.