Interaction Connect Help
Pick Up a Chat Request
Requirements: See Pickup.
When someone sends a chat request to you, the CIC client sends a message to your email account and the chat request appears in your My Interactions queue.
Note: The chat may open automatically, if the CIC administrator enables your CIC client to Auto-Answer non-ACD Interactions. Popup blockers can prevent auto-answer windows from opening. If you want to use the Auto-Answer feature, configure your browser or popup blocking software to allow popup windows.
To pick up a chat session request:
Do one of the following:
Note: Clicking a desktop alert pops the browser containing the CIC client to the top of all open applications. Desktop alerts appear in the lower right-hand corner of your Windows desktop.