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Pick Up a Chat Request

Requirements: See Pickup.

When someone sends a chat request to you, the CIC client sends a message to your email account and the chat request appears in your My Interactions queue.

Note: The chat may open automatically, if the CIC administrator enables your CIC client to Auto-Answer non-ACD Interactions. Popup blockers can prevent auto-answer windows from opening. If you want to use the Auto-Answer feature, configure your browser or popup blocking software to allow popup windows.

To pick up a chat session request:

  • Do one of the following:

    • In My Interactions select the chat request and click the Pickup button.

    • Click the desktop alert (toast popup) and then select the chat request in My Interactions and click Pickup.

Note: Clicking a desktop alert pops the browser containing the CIC client to the top of all open applications. Desktop alerts appear in the lower right-hand corner of your Windows desktop.

Related Topics

Manage a Chat Session

Working with Chat Sessions