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Place a Chat Session on Hold

You can place a chat on hold to free yourself up for other interactions. When you place a chat session on hold, the CIC client may send you another phone call, email message, or chat session. While a chat session is on hold, you are free to accept or start another interactions. Other chat participants can continue to type and send text while you have your part of the Chat Session on hold.

To place a chat session on hold:

In My Interactions, select the chat and click the Hold button.
In My Interactions, right-click the chat and select Hold from the menu that appears.

Note: The Hold button is selected while the chat session is on hold.