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Interaction Connect Help
Create a Conference Chat in Accessibility Mode
Requirements: Enable Accessibility Mode in PureConnect. Also, your PureConnect administrator must set the accessibilityMode Server Parameter to True.
You can use the keyboard to create a conference chat only when in Accessibility Mode. The Conference button is available only in Accessibility Mode.
To create a conference chat using the keyboard:
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Initiate a chat session or pickup a Chat interaction.
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Repeat step 1 for a each chat participant.
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Select one of the chat interactions you want to conference.
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Do one of the following:
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Click the Conference button.
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Open the Command Palette by doing one of the following, then search for Conference. Use the down arrow key to select Conference currently selected interaction (My Interactions). Press Enter.
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- In Windows, press Ctrl+. (period)
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In Mac OS, press Command+. (period)
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In the Create Conference dialog, press Tab to select the chat or you want, then press Space.
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To create the conference, tab to the Conference button and press Enter.
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To confirm you want to conference the selected interactions, in the Conference Interactions dialog, tab to the Conference button and press Enter.