• Contents

Create a Conference Chat in Accessibility Mode

Requirements: Enable Accessibility Mode in PureConnect. Also, your PureConnect administrator must set the accessibilityMode Server Parameter to True.

You can use the keyboard to create a conference chat only when in Accessibility Mode. The Conference button is available only in Accessibility Mode.

To create a conference chat using the keyboard:

  1. Initiate a chat session or pickup a Chat interaction.

  2. Repeat step 1 for a each chat participant.

  3. Select one of the chat interactions you want to conference.

  4. Do one of the following:

    • Click the Conference button.

    • Open the Command Palette by doing one of the following, then search for Conference. Use the down arrow key to select Conference currently selected interaction (My Interactions). Press Enter.

      • In Windows, press Ctrl+. (period)
      • In Mac OS, press Command+. (period)

  1. In the Create Conference dialog, press Tab  to select the chat or you want, then press Space.

  2. To create the conference, tab to the Conference button and press Enter.

  3. To confirm you want to conference the selected interactions, in the Conference Interactions dialog, tab to the Conference button and press Enter.