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Interaction Connect Help
Transfer a Call Using the Directory Toolbar
To transfer a call using the Transfer button:
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While the call is selected in My Interactions, inform the caller that he or she is going to be transferred.
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Click the Hold button.
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Locate and select the directory entry to which you want to transfer the call.
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Do one of two things:
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In the Directory toolbar, click the Transfer button.
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Result: This transfers the call to the default number for the selected entry.
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In the Directory toolbar, click the arrow on the Transfer button and then click one of the displayed "Transfer" entries to dial the associated number.
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Result: This transfers the call to the selected number for the selected entry.
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