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Transfer Button

Requirements: The "Transfer" Interaction Command Right determines if the Transfer button can appear on a toolbar. It also controls whether the Transfer command appears on a shortcut menu. The Transfer Interactions Security right enables you to transfer an interaction appearing in My Interactions. The Modify Station Queues, Modify User Queues, or Modify Workgroup Queues Access Control rights enable you to transfer an interaction appearing on another queue.



Queue Control toolbar


Click this button to open the Transfer dialog box where you can enter the telephone number of the transfer recipient in the Transfer to: text box, then click OK to complete the transfer.


Note: The Transfer button is unavailable if the selected interaction is not in a state in which this action can be performed.

Related Topics

Transfer a Call After Consulting the Recipient

Transfer a Call to Another Person’s Voicemail

Transfer a Call Using a Transfer Button

Transfer a Call Without Consulting the Recipient

Using the Queue Control Toolbar