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Interaction Connect Help
Widgets and Web Services parameters
PureConnect widgets use the same WebProcessor as Interaction Web Tools chats. This means you can use some of the same Web Services parameters to configure Widget Chats.
The Interaction Web Tools Technical Reference contains descriptions of these parameters and their uses. For more information, see Configuring Web Services Parameters and its related topics.
| Parameter | Valid for Widgets | Notes |
| Web Processor Parameters | ||
| AgentConnectedMsg |
Yes |
|
| AgentDisconnectedMsg |
Yes |
|
| HoldMsg |
Yes |
|
| VisitorConnectedMsg |
Yes |
|
| VisitorDisconnectedMsg |
Yes |
|
| PerformCleanRestart |
Yes |
|
| SystemName |
No |
|
| Web Processor Bridge Parameters | ||
| CallbackAccessControl |
Yes |
Because Widgets do not support authenticated access, the value of 2=authenticated only has the same behavior as "block all". |
| ChatAccessControl |
Yes |
Because Widgets do not support authenticated access, the value of 2=authenticated only has the same behavior as "block all". |
| QueryQueueAccessControl |
No |
There is no equivalent for Widgets. |
| MaxPollFrequency |
Yes |
|
| AdditionalHTTPPorts |
No |
HttpPluginHost reads the value, but doesn't do anything with it for widgets. |
| AdditionalHTTPSPorts |
No |
HttpPluginHost reads the value, but doesn't do anything with it for widgets. |
| AllowClientProblemReport |
No |
|
| ProblemReportControlExpression |
No |
|
| QueueQueryIdleAbortTime |
No |
|
| QueueQueryTime |
No |
|
| Denial of Service Parameters | ||
| CallbacksAllowedUnitTime |
Yes |
|
| CallbackStatusQueryDuration |
No |
|
| CallbackStatusQueryIdleAbortDuration |
No |
|
| MaxActiveCallbacksAllowed |
Yes |
|
| MaxCallbacksAllowedPerUnitTime |
Yes |
|
| InteractionsAllowedUnitTime |
Yes |
|
| MaxActiveInteractionsAllowed |
Yes |
|
| MaxAnonymousInteractionsAllowed |
Yes |
|
| MaxAnyInteractionsAllowedPerQueue |
Yes |
If the limit is exceeded, WP logs an error. There is no error to the end user though. Unsure if expected or not. |
| MaxInteractionsAllowedPerUnitTime |
Yes |
|
| MaxInteractionsAllowedPerUser |
No |
|
| MaxInteractionsAllowedPerIP |
Yes |
|
| TrustedHosts |
Yes |
|
| Idle/Timeout Parameters | ||
| EnableIdleTimeout |
Yes |
|
| IdleDisconnectMessage |
Yes |
|
| IdleWarningMessage |
Yes |
|
| PartyIdleGraceTime |
Yes |
|
| PartyIdleTime |
Yes |
|