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Interaction Dialer 2018
Interaction Dialer
Interaction Dialer adds predictive dialing and campaign management features to Customer Interaction Center (CIC).
Audience and Related Documentation
Several persons may share responsibility for Interaction Dialer implementation and administration. Accordingly, Interaction Dialer documentation is targeted at specific roles. The table below lists the Help documentation and intended audiences.
Help Documentation |
Audience |
CIC Administrator Call Center Supervisor Database Administrator |
|
Web Developer Dialer Agent |
|
Web Developer |
Supplemental Documentation
Interaction Dialer Installation and Configuration Guide
Advanced Campaign Management for Interaction Dialer Overview Guide
Last revision: November 08,2023