Basic Configuration Tab

Options on the Basic Configuration tab configure essential campaign settings. This tab contains the following three sections:

Campaign Name, Workgroup and Script Settings

Enter the campaign name, choose the workgroup, and specify the agent script.

Dial Settings

Set the campaign's dialing mode, dialing servers, call analysis options, and whether to adhere strictly to CIC's Dial Plan or use one specific line group for campaign calls.

Timezone Settings

Configure Time Zone Blocking and Mapping features.