Disposition behavior type

This behavior specifies the wrap-up Category and wrap-upCode to record for the Contact.

Name

Type a name for the new behavior in the Name field.  This can be anything you like, so long as it is unique within the policy.  Try to use of a descriptive name that describes what this behavior does when its condition is true.

Behavior Type

Select "Disposition" to display options that configure this condition.

Details

Wrap-up Category list box

Use this list box to select a category. This reason code will be assigned and the call will be dispositioned.

Wrap-up Code field

Use this list to select a wrap up code.

Abandon

This control determines whether the system considers the contact as an abandoned call.

Related Topics

Wrap-up Codes and Categories