Sort Criteria

Sort criteria settings on the Campaigns view allows an administrator to specify an order in which contacts should be called. Depending on the type of campaign, any variety of sort criteria might be beneficial.

Sorting is optional. To sort by a column, select it in the Available Items list. Then select ASC for an ascending sort, or DESC or a descending sort. Finally, click Add. Your selections are displayed in the Selected Items list. You can modify the order of criteria using Move Up and Move Down buttons.

Examples:

• Sort descending by outstanding balance so that those collections contacts with the largest balanced are dialed first.

• Sort ascending by attempts. The contact list keeps track of how many times Interaction Dialer has attempted to dial a contact. By sorting on this field, contacts that have not yet been dialed would be dialed first. After those who had not been dialed have been called, Dialer would next dial those that have only been called once...

• Sort ascending by date of last contact to first dial those customers we have not contacted in the longest period of time.