Contents

Zone Sets

Zone Sets help a Campaign comply with legal and conventional rules
Reduce agent idle time

Campaigns can reference Zone Sets

Campaigns can use Zone Sets to stay within legal and conventional rules by quickly assigning the parameters the campaign needs to track acceptable dial times in various time zones. This ensures that contacts are only called during periods of time that are appropriate for their time zone.

Specifically, if the zone column in your contact list stores each contact's time zone, you can use Interaction Dialer's Time Zone Blocking feature to prevent calls from being placed at inappropriate times. A related feature called Time Zone Mapping can be used if your contact list does not contain zone entries.

The Zone Sets view manages Zone Sets:

If you do not assign a Zone Set to a campaign, no time zone blocking occurs when that campaign is active.

When a campaign is assigned a Zone Set, its zone entries define when each time zone can be called. Each Zone Set is a collection of time zone entries that specify when it is appropriate for an Outbound Dialer to call a particular time zone—relative to the local time of the Central Campaign server. Zone Sets are optional, but in practice they are frequently used.