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Manage cover pages

Customer Interaction Center includes four basic cover page templates you can customize for each site. By default, these files appear in the \Resources\CoverPage directory on the CIC server after installation. You can also specify the cover page storage directory on the CIC server in the Resources server parameter defined in Interaction Administrator. Interaction Fax references the Resources server parameter, if it exists, and uses the specified directory to look for cover page files.

Cover page files packaged with CIC

These cover page files ship with CIC:

FaxCoverConfidential1.i3c
FaxCoverLetter1.i3c
FaxCoverLetter2.i3c
FaxCoverUrgent1.i3c

Customizing packaged cover pages

If you customize any of the packaged cover pages, be sure to save them with a different name than the original files to prevent losing customizations. If you use the default file names, future CIC installations may overwrite your customized cover page files.

Backing up customizations

When you create a new cover page file or customize one of the existing files, save a copy of each cover page on a local disk drive which is regularly backed up. Then copy the files to the appropriate Resources directory on the CIC server.