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About schedules

The Schedules container lets you set dates and times to activate telephone-based menus. Telephone-based menus (or simply menus) are the set of choices that callers select by pressing buttons on a telephone keypad. In CIC, menus that are configured to run on certain days and at certain times are known as scheduled menus.

For example, you can schedule a menu to run on a holiday, every Tuesday, after hours, or during lunch. However before you schedule a menu, you must create the menu using the Scheduled Menus feature of Interaction Attendant. For more information, see the Help for Interaction Attendant.

The Schedules container is located under the Peoples container.

you modify and delete schedules in the right pane of the container.

Note: You cannot delete a schedule that is used Interaction Attendant.