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Interaction Administrator Help
Add a skill
Note: If you enabled the Enhanced Interaction Administrator Change log, then your addition of a skill is tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.
To add a skill
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In the People container, click the Skills subcontainer.
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In the master view area, right-click and select New, or click the New button in the master view toolbar.
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In the Name box, use a word or phrase to identify the skill. You can use blank spaces (for example, Spanish speaker, Database expertise, and so on).
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Configure general information.
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Configure advanced information.