Audio Configuration

Use this page to select the on hold audio or in-queue audio (as configured in Media Server) to play to the caller.

Note: The optimal format for .wav files depends on your system configuration. A safe format to use (which is also optimal in many configurations) is 8 kHz mono mu-law PCM.

Use Random Wave File

Select this option to play random wave files from the Resources folder on the CIC server for in-queue audio for this workgroup.

Use Wave File

Type a parameter or the drive, path, and .WAV file name found on the IC server. For example, C:\I3\IC\server\sounds\support.wav, where C: is the local drive of the IC server. Use this to specify a unique wave file to play in-queue audio for this workgroup.

Use Audio Source

If you are implementing the Audio Sources feature to identify a single audio stream to be played to calls waiting in the workgroup queue, select an audio source from the drop-down menu. See Audio Sources for complete audio source configuration instructions.

Select Only play this audio source for ___ seconds, and enter the number of seconds to limit the length of the audio playing time.

For more information on Media Server, see Interaction Media Server in the Technical Reference Documents section of the PureConnect Documentation Library on the CIC server.