Updating Configuration Values

Most configuration values entered in Interaction Administrator property sheets can be modified at any time, including when the system is in use. When you modify a value in Interaction Administrator (such as add a new line, change a station number, and so on), Interaction Administrator generates a notification event to Notifier which in turn notifies the appropriate modules that need to recognize the change. These changes are dynamic in nature and are effective almost immediately. If you change a line or station attribute and that line or station is involved in a call when you save the change, the change will become effective as soon as that call leaves the station or disconnects.

Note: Path names, such as ResourcePath or ReportPath under System Parameters are NOT dynamic. Changes to path names are effective only after CIC has been restarted.

When you modify and re-publish active handlers with Interaction Designer, the handlers are automatically detected and used for all new interactions requiring those handlers. Interactions already using that handler will finish with the original handler.