Using LogSnipper

Each CIC subsystem keeps a log of its actions in the \server\IC\Logs\[date] directory, where date represents the log date. For example, the TsServerU subsystem's activities on December 10, 2015 are logged in \server\IC\Logs\2015-12-10\TsServer.ininlog. Each subsystem logs a basic level of detail that can be increased with the Trace Configuration utility. If tracing is set to a verbose mode or if many actions are logged, the log files can grow to be very large and difficult to open with standard text file editors (such as Notepad).

LogSnipper is an application that extracts a portion of a CIC subsystem trace log and saves it to a file. It is useful when you troubleshoot a specific time period within a large trace log.

Note: If support asks you to extract a portion of a trace log, you will need to use LogSnipper.