Contents

Collective concepts

A collective is a group of CIC servers that communicate with each other and that share resources. In a collective, CIC servers act as home sites and peer sites.

The home site for a user depends on the user's configuration. By default, a user's home site is the site that the user is logged on to. However, you can configure a "permanent" home site for a user, if necessary.

The collective for a user looks different on each of the CIC sites that the user logs on to. For example, suppose that CIC servers in Indianapolis, Indiana, Deerfield Beach, Florida, and Aix, France, all communicate with one another. For example, if a user logs on in Indianapolis, then Indianapolis is the user's home site and Deerfield Beach and Aix are peer sites.

A user in a collective can log on to any of the collective’s sites. For example, a user in Indianapolis can see whether or not another user in Deerfield is on the phone. If a user visits Indianapolis, someone dialing that user’s extension from any of the other sites is automatically connected to the phone that person is currently logged on to in Indianapolis. When new users are added in any of these cities, the users automatically appear in the company directory, which is viewable from all of the other cities.

A user can be shared between the collective site and workgroups that span the collective. User data is replicated between collective sites, but not all users are replicated. Only users that are members of spanning workgroups are replicated.

All calls or workgroup-related activity for the user are routed to the last CIC site the user logged on to.

For more information, see the Multi-Site Technical Reference document in the PureConnect Documentation Library on your CIC server.

Overview of the process to set up a collective

To set up a collective, in the Collective container, use the Home Site subcontainer to configure the home site. Then use the Peer Sites container to add one or more peer sites.