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Configure a peer site

These instructions assume that you have added a peer site to the collective and want to edit its configuration.

If you are in the process of adding a peer site, start with step 3.

To configure a peer site

  1. In the Collective container, double-click the Peer Sites container.

  2. In the list view window, right-click the name of the peer site that you want to configure.
    The Peer Site Configuration dialog box appears.

  3. In the Site Identifier box, type a number or a set of numbers that identifies the peer site. The site identifier (site ID) allows peer sites to connect to one another. The default value is 0 (zero). You cannot use a host name.

  4. In the Phone Number box, type the telephone number of the peer site. CIC uses this telephone number to route calls to a user who is logged on to the peer site.

  5. In the Password box, type the password of the peer site. Passwords are case-sensitive. Use the password you set when you configured the site as a home site. For more information, see Configure a home site.

  6. Do one of the following:

    • If you have a Multi-Server Administration license, complete steps 7 and 8.

    • Otherwise, skip to step 9.

  7. In the Site Address box, type the IP address or host name for this peer site.

  8. In the Location list, select a location. For more information, see Locations.

  9. Sometimes peer sites are connected via tie lines as well as via PSTN. When a tie line has been established between two sites CIC has a Tie Line Optimization feature that allows it to process multi-site calls more efficiently. Do you want to use the Tie Line Optimization feature?

    • If yes, select the Use Note ID Dial String check box.  

    • Otherwise, skip to the next step.

  10. Press Check Site to verify that the peer site be reached with the site identifier and that the password for the peer site is correct.

  11. Press Synchronize to force the local site and the peer site to synchronize.

    Note: If you change the peer site name or the site ID, you must press Synchronize in order to save the change.

  12. Click OK.

Related topics

Add a peer site

Configure a home site

Locations

Configure trusted access for a peer site

Peer site concepts

Collective concepts