- Contents
Interaction Administrator Help
Configure a peer site
These instructions assume that you have added a peer site to the collective and want to edit its configuration.
If you are in the process of adding a peer site, start with step 3.
To configure a peer site
-
In the Collective container, double-click the Peer Sites container.
-
In the list view window, right-click the name of the peer site that you want to configure.
The Peer Site Configuration dialog box appears. -
In the Site Identifier box, type a number or a set of numbers that identifies the peer site. The site identifier (site ID) allows peer sites to connect to one another. The default value is 0 (zero). You cannot use a host name.
-
In the Phone Number box, type the telephone number of the peer site. CIC uses this telephone number to route calls to a user who is logged on to the peer site.
-
In the Password box, type the password of the peer site. Passwords are case-sensitive. Use the password you set when you configured the site as a home site. For more information, see Configure a home site.
-
Do one of the following:
-
If you have a Multi-Server Administration license, complete steps 7 and 8.
-
Otherwise, skip to step 9.
-
-
In the Site Address box, type the IP address or host name for this peer site.
-
In the Location list, select a location. For more information, see Locations.
-
Sometimes peer sites are connected via tie lines as well as via PSTN. When a tie line has been established between two sites CIC has a Tie Line Optimization feature that allows it to process multi-site calls more efficiently. Do you want to use the Tie Line Optimization feature?
-
If yes, select the Use Note ID Dial String check box.
-
Otherwise, skip to the next step.
-
-
Press Check Site to verify that the peer site be reached with the site identifier and that the password for the peer site is correct.
-
Press Synchronize to force the local site and the peer site to synchronize.
Note: If you change the peer site name or the site ID, you must press Synchronize in order to save the change.
-
Click OK.
Related topics
Configure trusted access for a peer site