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Interaction Administrator Help
Configure a dial group entry
When you configure a regional dial plan in Interaction Administrator, you can configure a dial group entry.
To configure a dial group entry
- In the Regional Dial Plan - Edit Pattern dialog box, do one of the following:
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To add a dial group, click Add Group. Continue with step 2.
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To edit a dial group, select it and then click Edit. Continue with step 2.
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To remove a dial group, select it and then click Remove.
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To change the order of dial groups, click the Up and Down buttons.
- In the Location Filter list, select the location filter for this dial group. The location filter determines which dial group entries are applicable based on the location for a station. This filter is used in conjunction with pattern selection based on the classification.
Notes: If a dial plan entry does not have <All> access then those specific options (patterns or dial groups) are removed from the dial plan and are not presented as dialing choices on dialing lookup in the describe number tool.
Any input pattern that has the <All> filter may require special care when defining the dial groups for the dial plan entry. For example a 911 pattern, the default line groups specified should be local to the location region as possible.
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In the Classification list, select a value to differentiate between different identically dialed numbers based on the dial group and classifications that are used.
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In the Dial String field, if necessary, change the dial string if the dialing requirements for one dial group are different from the another dial group. For example, if the number dialed failed to go out on the first dial group, it may be dialed on the second dial group, which might require a prefix or other dialing requirement.
Note: All of the lines or channels in a dial group must have identical dialing requirements. In other words, you cannot have some lines that require a 9 prefix and other lines that don't within the same dial group.
- Click OK.
Related topics
Overview of dial group entries