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Interaction Administrator Help
Configure private lines
This procedure describes how to configure private lines in the Private Line Assignment Table. After you complete this procedure, you can assign the private lines to users.
To configure private lines
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In the System Configuration container, click the Phone Numbers subcontainer.
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In the list view, double-click Configuration.
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In the Phone Number Configuration dialog box, click the Private Lines tab.
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To add a private line, click Add. For more information on how to complete the fields, see Add a private line.
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To Edit a private line, click Edit.
Note: You cannot edit the Assigned To field. If you need to assign a private line to another user or classification, first delete the existing entry from the Private Line Assignment Table. Then add another entry with the new assigned user or classification.
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To delete a private line, select the entry and then click Delete.
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Click OK.
Related topics
Overview of private lines
Create a private line assignment