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ReportLogs.gif  Report log descriptions

CIC provides basic report logs that store all line, call, and user-related CIC interaction data. In Interaction Administrator, all report logs are identified with numbers (for example, 1, 2, 3, … 50, 51, and so on).

For more information about the basic report logs, see the PureConnect Data Dictionary Technical Reference in the PureConnect Documentation Library. For more information on how to run and export reports, and how to use the reporting tools, see the PureConnect Reporting Technical Reference in the PureConnect Documentation Library.

Descriptions

Note: A more detailed description of each report log appears on the Basic page of the Report Log Configuration dialog box. To see it, double-click the name of the report log in the Report Logs subcontainer.

Log number

Description

7

Interaction Administrator Change Notification Log

8

IC Change Notification Log

9

IC Application Login Logout Change Log

20

Interaction Custom Attributes Log  

30

Interaction Summary and Detail Log

40

Interaction Wrap-up Log

50

ETL Data Log

70

User To Workgroup Relationships

71

Line Configuration Mirror

72

Line Group Configuration

73

Line Group to Lines Relationship Mirror

74

Account Code Mirror

80

Agent Activity Log

81

Interval Line Group Statistics

82

Interval Line Statistics

83

Fax Envelope History

84

IVR History

85

IVR Interval

86

Agent Queue Activation History

93

Pre 4.0 Wrap-up Statistics

110

Agent Queue Statistics Interval

111

Statistics Group Interval

112

Workgroup Queue Statistics Interval

9999

Custom Passthrough

 

Related topics

Overview of report logs

Configure basic information

Configure retention time

Configure report mappings

Configure custom attributes

View and update history