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Interaction Administrator Help
Creating new report definitions
To create a new report definition for CIC call data:
Create the report template in Crystal Reports first.
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Select the Reports container in Interaction Administrator.
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Press Insert (or select the Edit and New Entry menus) to begin a new report definition.
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In the Entry Name dialog box, enter a descriptive name for this report. This name will be sorted in with the existing reports under the Report Name column.
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On the Report Configuration property page, enter a description of the report and the report file name.
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On the Report Tables/Parameters property page, click Add under the Table Data field.
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Select the IC Log table type to specify a CIC report log.
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Enter or select values for the Table Definition property page and click OK.
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On the Report Tables/Parameters property page, click Add under the Parameter Data field.
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Enter or select values for the Parameter Definition property page and click OK.
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Click OK to complete the report definition.
For more information see PureConnect Reporting Technical Reference, located in the PureConnect Documentation Library on the CIC server.