Contact Data Manager Configuration

Data Manager configuration covers all data sources used to display contact information on the Directory and Speed Dial views in the CIC clients. Specific data source configuration is discussed in the IC Data Source Configuration page found under the Data Manager container.

Thread Pool Size

Type a number to specify how many threads are available for data operations between CIC client speed dial pages and the CIC server. A higher number of threads requires more server system resources. A lower number increases the possibility of contention for the threads needed to access the speed dial data sources.

Each data operation request (for example, database read, database update, and so on) is performed in a separate thread on the server. When the operation is complete, the used thread is returned to a pool of available threads. The Thread Pool Size value determines the maximum number of simultaneous data operations (16 by default). If more than sixteen (16) data operations occur at the same time, the seventeenth (17)--and subsequent--operation will have to wait until an operation completes and a thread becomes available.

To see if users require more than the default 16 threads, check the Windows Server’s Event Viewer program found in the Administrative Tools folder. Look at the Event Details of the Data Manager application events to see if the number of requests exceeds the number of available threads.

Speed Dial Source

Select the data source containing the speed dial data for this site. The names in this list are based on the data sources defined in the Contact List Sources container. The default CIC Contacts database is contained in a SQL Server database. This database contains the Contacts and the SpeedDial tables.

If you use an ODBC data source for speed dial entries, it must have identical data layout as the SQL Server SpeedDial table, and it must provide read/write access.

Refresh Connections

Click this button to cause CIC to quickly drop and reestablish connections to the contact list data sources. This may be necessary if one or more of the contact list data sources hangs or crashes.

Reverse White Pages Lookup Sequence

The program allows you to arrange your contact lists in the order they should be searched.

Use the Reverse White Pages Lookup Sequence box to arrange the lists to:

• Add a contact list, click Add. In the Entry Name dialog box, select a list in the drop-down box and click OK

• Change the lookup sequence, select a list and use the Up and Down buttons

• Remove a list, select it and click Remove

Note:  You cannot add private contact list sources if Interaction Tracker is not licensed.