Reverse White Pages Lookup Sequence

You can configure any public Data Manager contact list source to participate in the reverse white page (RWP) lookup sequence. By default, Data Manager searches CIC businessphone, businessphone2, and homephone attributes. However, you can configure each contact list source to have its own list of phone attributes to search on. This is specified with the RWP_LOOKUP_PHONE_TYPES attribute.

Follow these steps.

1. From Interaction Administrator, select Contact List Sources, and then press the Insert key.

2. Type the name of a new white pages contact list source, and then click OK.
   The Contact List Source Configuration window appears.

3. From the IC Data Source list, select the name of the white pages data source that you previously created.

4. Select the Public option for public contact sources, if applicable.

5. From the Driver list, select White Pages.

6. Type the appropriate attributes in the Additional Information box, for example:
   
   RWP_LOOKUP_PHONE_TYPES=HomePage,BusinessPhone,BusinessPhone2,Mobile;
   
   You can use any combination upper- or lower-case letters for the RWP_LOOKUP_PHONE_TYPE attribute and phone number type values. Valid phone number types are:

• BusinessPhone

• BusinessPhone2

• HomePhone

• HomePhone2

• AssistantPhone

• Mobile

• Fax

• Pager

If an LDAP source is included in the RWP lookup sequence, then you must index each phone number that you want Data Manager to search for. For information about adding indexes, see Using LDAP for IC Contact Lists in the PureConnect Documentation Library.