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Enable secure input

You must enable the Secure Input feature in order for agents to use your secure input forms. You can enable secure input in the when you add or edit a secure input form. If you need to create multiple secure input forms, you can wait to enable secure input until all of the forms are available.

Note: Secure input is available in Interaction Desktop.

To enable secure input

In the People container, click the Secure Input Forms subcontainer.
Do one of the following:

Add a new secure input form. For more information, see Add a secure input form.
In the list view, right-click an existing secure input form and then click Properties.

At the top of the Secure Input Form Configuration dialog box, locate the text that indicates that the Secure Input feature is disabled. Click the click here to enable Secure Input link.
Click OK.

Note: You can also enable secure input in the Telephony Parameters tab of the Server Configuration container.

Enable secure input

To enable secure input

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