Import a Response Management Document

You can import response management documents from CIC 3.0 to a later release.

Note: You can import only response management documents that were created with CIC 3.0. Do not use this feature to import XML documents that were created outside of CIC.

1. Under the Response Management subcontainer, click the Import Documents subcontainer.

2. To complete the Response document path field, click Browse to navigate to the document that you want to import.

3. Click Import.

4. Optionally click the response management document in the list to preview it.

5. In the Name field type a descriptive name that agents will see.

6. Click Save.