Web Chat Configuration

Type the message text or a URL in the appropriate fields.

If the chat message contains text only (that is, the Message URL field is blank), the content of the Message Text field appears in the customer's Chat dialog when the agent double-clicks this message on the Chat dialog Responses tab.

Message Text

Type the message text to display on the client's Chat dialog when this message is selected.

Type Ctrl+Enter to create a new line and format the text. The text does not automatically wrap inside this text box or on the Chat dialog.

Message URL

This field is reserved for future use.

Related topics:

Interaction Message Name

Interaction URL Configuration

Preparing to use Web interactions