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Interaction Administrator Help
Interaction Message Name
Enter a name that represents the content of the boilerplate text or document that an agent can select from the Responses tab in a Chat dialog. These names also appear under the Interaction Message Category on the Access Control property page for Users, Workgroups, and the Default User.
To change an Interaction message name:
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Select the name on the right side of screen
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Press Delete
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Press Insert to create a new Interaction message entry.