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Interaction Screen Recorder

Interaction Screen Recorder adds screen recording capability to Interaction Recorder. In addition to Interaction Recorder features including multi-media recording for phone calls, emails, faxes, and Web chats, Screen Recorder provides another contact center solution.

Synchronizing the audio recording of an agent with the workstation activity, screen recording provides a complete management tool. Screen Recorder assists contact center managers and supervisors in improving their contact center’s productivity and assessing agents’ skills.

Configuring Screen Recorder

Capture settings and location for Screen Recorder is configured on the Screen Recording Configuration Settings page. Screen Recorder is applied to Recording Rules in Interaction Recorder Selector.