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Interaction Administrator Help
Who can see and listen to recordings
The following table summaries the conditions under which users can see recordings.
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You have the Monitor Columns security right |
The EnableSupervisoryRecordAndMonitor server parameter is enabled |
You are a supervisor |
Your own recording |
A supervisor's recording |
A non-supervisor's recording |
A system recording by Interaction Recorder |
| No | (Any) | (Any) | Yes | No | No | No |
| Yes | No | (Any) | Yes | Yes | Yes | Yes |
| Yes | Yes | No | Yes | No | No | No |
| Yes | Yes | Yes | Yes | Yes | Yes | No |
Note: Users can always see their own recordings. If the EnableSupervisoryRecordandMonitor server parameter is turned on, then only supervisors can see recordings for other users.
For more information about the EnableSupervisoryRecordAndMonitor parameter, see Packaged Server Parameters.
For more information about the Monitor Columns security right, see Assign security rights