Interaction Recorder

Use the Interaction Recorder (IR) Configuration dialog box to determine what interactions are recorded and to configure how interactions are recorded, how the recordings are compressed, where they're stored, how they're retrieved, etc. Interaction Recorder data is stored in the same database as Reporting and CIC Public and Private Contacts data, although in different tables.

Note: For more information see Installing and Configuring Interaction Recorder in the PureConnect Documentation Library.

This section includes:

Configuration

Policy Editor

Screen Recording

Remote Content Server

Who can see and listen to recordings