Packaged Server Parameters

Packaged Server Parameters

Description

Module

AdminServerMonitorPath

This server parameter monitors paths and replaces trailing backslash with the following value:

${SERVER}\Parameters\Attendant Audio Path\Value;${SERVER}\Parameters\Handler Path\Value;${SERVER}\Parameters\Attendant Fax path\Value;${SERVER}\Parameters\CustomMirrorDir\Value;${SERVER}\Parameters\Resource Path\Value;${SERVER}\Parameters\Rx Document Path\Value;${SERVER}\Parameters\Server Path\value;${SERVER}\Parameters\Temp Path\value;${SERVER}\Parameters\Work Path\value;${SERVER}\Parameters\IconPath\Value

Interaction Attendant

Allow Voicemail Operator Escape

Use this parameter to enable or disable the (silent) option to escape to the operator by pressing '0' during voicemail. Acceptable values are Y, Yes, T, True or 1 to enable the parameter. Any other value is treated as false which disables the option.  

System

Attendant Audio Path

This is the default path where Interaction Attendant's stores its audio files on the server. This is usually \\IC\Resources\InteractionAttendantWaves, which is shared as the AttendantWaves directory.

This value is set during installation, and you should not change this value.

Interaction Attendant

Attendant Fax Path

This is the path where Interaction Attendant's fax files are stored on the server. This is usually \\IC\Resources\InteractionAttendantFaxes, which is shared as the AttendantFaxes directory.

This value is set during installation, and you should not change this value.

Interaction Attendant

Collective Support

When this server parameter has a value of 1, it tells CIC that Multi-Site is installed. When it has a value of 0, Multi-Site is not installed.

Multi-Site

CreateICNotifierIdentityProvider

To reset the IC Notifier Identity Provider entries to their default settings, set this server parameter to “1.”

The first time the IC Secure Token Server (STS) starts up, it creates and sets the IC Notifier Identity Provider Directory Services settings. The IC STS also creates the CreateICNotifierIdentityProvider server parameter and sets it to “1” (true).

The IC STS automatically resets the value of this server parameter to “0” each time it resets the IC Notifier Identify Provider Directory Services settings to their default values to prevent it from recreating the entries.

CustomMirrorDir

Specifies one or more directories on the active server to be mirrored on the backup server, in addition to the default mirrored directories.  Any time a file is added, removed, or modified in one of these directories, the change is mirrored in the corresponding directory on the backup server. Each directory in the list is separated from the next by a semicolon (;).

If you want the directory mirrored recursively (including directory additions and deletions), place a + in front of the directory name.

For example:

+D:\server\ic\ImportantDir

Please refer to the Automated Switchover technical reference for information on mirrored directories.

Switchover

Default Hold Music File

The default value used by TS is  "SystemDefaultMusicOnHold.wav?playlocation=mediaserver".

Note: Handlers may override the hold music for any call by setting the Eic_OnHoldAudioFile call attribute.

CIC adds the ?playlocation=mediaserver by default. CIC uses this default setting when the check boxes are selected on the Media Server General Configuration page. Also see Audio Configuration.

Telephony Services

DID Voicemail Workgroup

Use this server parameter to set workgroups members having DID numbers so that when a call is placed to the DID number, callers hear the name prompt, and then are sent to voicemail. Type the name of the workgroup to set this behavior.

Director Support

You use Setup Assistant to configure a server as a Director Support server. To change disable monitored server support, you can set this parameter to 0 and then restart the CIC server.

DirectoryGrammarFileCall

Use this parameter to set the resource directory for Call grammar files. For example, D:\I3\IC\Resources\CallDirectory.

DirectoryGrammarFileCompany

Use this parameter to set the resource directory for Company grammar files. For example, D:\I3\IC\Resources\CompanyDirectory.

DirectoryGrammarFileForward

Use this parameter to set the resource directory for Forward grammar files. For example, D:\I3\IC\Resources\DirectoryForward.

DirectoryGrammarFileMessage

Use this parameter to set the resource directory for Message grammar files. For example, D:\I3\IC\Resources\MessageDirectory.

DirectoryGrammarFileMO

Use this parameter to set the resource directory for Mobile Office grammar files. For example, D:\I3\IC\Resources\MODirectory.

e-FAQ Support

Set this parameter to 1 or True to enable the e-FAQ controls in the Interaction dialog. By default, this parameter is set to 0.

EnableDynamicStatusIconUpdates

This parameter protects network bandwidth by limiting when CIC clients display a new status icon after you change it.

By default, all CIC clients will display the new status icon after they log out and log back in. Set this parameter to Yes to enabled all logged-in CIC clients to dynamically receive the new status icon.

EnableSupervisoryRecordAndMonitor

Allows an administrator to turn on the hidden supervisory recording.

If the server parameter is set to Yes on the server, the CIC clients will suppress the indication of Workgroup Queue Supervisor Monitoring or Recording.

When this parameter is added or modified, all CIC clients need to be restarted for the change to become effective.

By default, this parameter is set to No.

Note: If you change the setting of this server parameter, Session Manager must be restarted to recognize the change. The change will not affect any interactions that are currently in-progress until an update occurs for them.

For more information, see Who can see and listen to recordings

External Priority Voicemail

Set this parameter to Yes for an external caller to set the priority of the voicemail. By default, this parameter is set to No.

Generate CBO Statistics

This parameter applies to CIC subsystems that use an Oracle database only. Setting this parameter will have no effect on CIC subsystems that use an SQL Serverd database.

Set this parameter to a value in the format 'HH:MM' with the time that the statistics collection should run. Removing the parameter or clearing the value will disable the job from running. On a large database, this can be a time consuming process, and should be scheduled in off-time if possible.

Database

Handler Path

Specifies the active handler storage directory on the CIC server.

System

Held Call Timeout (This server parameter is now a setting in IC server Telephony Parameters - General configuration.)

Obsolete as server parameter. Specifies the number of seconds a call can remain on hold before TsServer signals an event. The minimum setting is two seconds and the default setting is 900 seconds (15 min). By default CIC uses this event to automatically disconnect the held call after 15 minutes.

By default CIC uses this event to present the caller with an IVR (or use "menu" vs IVR) allowing the caller to stay on hold, go to voice mail or re-alert the user. If no option is selected, the call will automatically be disconnected after the timeout limit is reached.

Also, the call must be placed on hold by the user, not by the system (for example, ACD-Wait Agent is not a valid on hold state in this instance) .

Telephony Services

I3Tables Path

Specifies the path for the location of table data used by CIC handlers. You cannot save table data without this parameter. The default location on the CIC server is: \\ic\Common\I3Tables

Table Editor

IconPath

This value is set and used during IC server installation to determine where in the Start Menu to create the shortcuts to CIC help files and applications.

Do not change this value.

Installation

Ignore Dial String Leading Plus Sign

Set this parameter to True for CIC to ignore the "+" beginning a dial string. By default this parameter is set to False.

Ignore Dial String Leading Slash

Set this parameter to False for CIC to acknowledge the "\" beginning a dial string. By default this parameter is set to True.

InitialMirrorDir

Specifies one or more directories on the active server to be mirrored on the backup server when the CIC server starts, in addition to the default mirrored directories. Each directory in the list is separated from the next by a semicolon (;).

If you want the directory mirrored recursively (including directory additions and deletions), place a + in front of the directory name.

For example:

+D:\server\ic\ImportantDir

Please refer to the CIC Automated Switchover Technical Reference for information on mirrored directories.

Switchover

Interaction Limit (Chats)

This is the maximum number of chat interactions that are allowed in the CIC system at any given time. The default is 4000.

This server parameter is dynamic, meaning that any change to it takes effect immediately.

If there are chat interactions in the queue when you set a new limit, and your new maximum number is less than the previous maximum number, then the chat interactions that are currently in the queue will remain there. However, no new chat interactions will be added to the queue until the number of chat interactions in the queue falls below the new limit.

Interaction Limit (Emails)

This is the maximum number of email interactions that are allowed in the CIC system at any given time. The default is 10000.

This server parameter is dynamic, meaning that any change to it takes effect immediately.

If there are email interactions in the queue when you set a new limit, and your new maximum number is less than the previous maximum number, then the email interactions that are currently in the queue will remain there. However, no new email interactions will be added to the queue until the number of email interactions in the queue falls below the new limit.

Internal Call Classifications

The default name of the phone number classification for calls within the CIC system (for example, station-to-station calls) is Intercom. That classification could also be named Internal and work identically. CIC handlers look for the name(s) in this server parameter to determine the name of the classification to use for dialing internal calls. If you change (for example, translate) the name of the Intercom classification, you must add that name to this server parameter.

This parameter is a comma delimited list of classifications that are designated for internal calls. The default value of this parameter is Intercom,Internal and is setup during the server install. Customers can add any classification, which has been previously setup in the Phone Number > Classifications configuration, to this list. (Our default dial plan is configured with Intercom as the internal call classification.) Any Classification that appears in this list will be treated as an internal call by the handlers that process manual and CIC Client dialing.

Telephony Services

Keep Internal Regional Calls On Server

Set this server parameter to Enable, E, Disable, D, Same Region Only, or S to limit calls that can be completed as intercom calls rather than "out and back in" (tromboning) through the PSTN.

System

Last Known Good Backup

D:\I3\IC\Backup\RegistryBackup_18-8-2011-825171

Mirror Exceptions

Specifies the extensions of any files that you do not want to mirror. Separate multiple extensions with a semicolon, for example: txt;gif;myext.
 

Switchover

Mobile Office DID

This parameter adds capability to direct dial into Mobile Office based on a configured DID. When the user calls the DID, the ANI is recognized as a number associated with a user and is prompted for the voicemail password for Mobile Office. By default this parameter is <Not Set>.

PlayUserPrompts

When this parameter is set to false, internal calls and transferred calls will not announce the name and extension that is being called.

PlayUserPrompts = True

Prompts will be heard for all calls.

PlayUserPrompts = False

User prompts will not be heard on internal calls and calls transferred internally. You should just hear the phone ring.

The default value for this server parameter is false.

Mobile Office ANI Pattern

Patterns are defined in the "Mobile Office ANI Pattern" server parameter. Patterns use "X" for digits along with any other characters as literals, so the pattern "+1 (XXX) XXX - XXXX" would format 3178723000 as "+1 (317) 872 - 3000".  

Because the ANI may not be stored in the user's settings in the same format in which it is received, the tool will try to use the following patterns (in order) for the search:

Any pattern specified using the "Mobile Office ANI Pattern" server parameter is used first, followed by:

XXXXXXXXXX

XXX-XXX-XXXX

(XXX)XXX-XXXX

(XXX) XXX-XXXX

1-XXX-XXX-XXXX

1-(XXX)-XXX-XXXX

For this server parameter, the format should be a pipe | delimited list of patterns. In the pattern, X is the next available digit of the ANI, and any other character is a literal. For example, if the ANI is 3178723000, and the pattern is ABC-XXX-123-XXX-XXXX, then the value used for the search would be ABC-317-123-872-3000.

Mobile Office

NewVMPollingInterval

This parameter determines the interval in time in seconds that the IP Server queries the Mail server for unread voicemails for users. The default value is 240 seconds.

System

OutofBandReportDataTransfer

This parameter enables Interaction Reporter reports that run on the CIC clients to retrieve data from the database using a secure communication layer.

Play Queue Announcements

Set this parameter to External for user and extension prompts to be played only to external callers. Set this parameter to No for no prompts to be played.

Reco Call Type

This parameter should only be used by the direction of an Interactive Intelligence Support representative.

Recording Path

A packaged server parameter, pre-configured, which specifies the directory on the CIC server used to store uncompressed manually recorded calls. The path is specified during the IC server installation. Interaction Recorder uses its own setting to specify the Default Storage Location.

If you used IC Setup Assistant during IC Sever installation to configure the Interaction Recorder Compressed Files Location, the directory you specified is used to create the Default Storage Location Retention Policy.

The Default Storage Location Retention Policy for compressed and processed recordings can be modified using Interaction Recorder Policy Editor. For more information, see Interaction Recorder and Interaction Quality Manager Technical Reference in the PureConnect Documentation Library.

System

RecordServer

Enter the name of the recording server.

ReportComponentsInstalled

Used by various CIC systems to determine which type of reporting is installed. Do not change this value. Reporting is considered active when REPORTS is found in the string of this parameter. All references to the Report tab in the CIC clients are disabled when reporting is considered inactive (when REPORTS is not found in the string of this parameter).

Reporting

ReportFilePath

Specifies the path to the report templates used to generate reports from CIC clients. The default value is \\${ServerName}\IC_Reports.

Reporting

ResetCalledIDOnExternalTransfer

If the call is in the IVR and the call is blind transfered to a non-Native(EXTERNAL) IC Directory Number/Queue then CIC will reassign the Cisco TAPI Call Attribute “CalledID” to the value it’s redirecting it to.  This works well when CIC is acting as a front end to another PBX.

Example:

1.) Call come into Main IVR (CalledID = 3000)

2.) CIC performs a blind transfer to another PBX at 3010.

3.) When the PBX gets the call. (CalledID = 3010)

Telephony Services (TAPI)

ResetCalledIDOnTransferToUser

This reassigns the Cisco TAPI Call Attribute “CalledID” value to the destine Directory Number any time a call is sent to a user through the alert tool step.

Example:

1.) Call comes into Main IVR (CalledID = 3000)

2.) IC blind transfers the call to User logged into Station 7001. (CalledID = 7001)

3.) User then blind transfers to User logged into Station 7075. (CalledID = 7001)

Telephony Services (TAPI)

Resource Path

Specifies the directory on the CIC server used to store CIC resources such as IVR prompts, fax cover pages, etc. The path is specified during the IC server installation.

System

Rx Document Path

Response management document path on the server. Defaults to C:\server\IC\I3RxDocs where C: is the install drive.

Paths to create on the server:

${Rx Document Path}

${Rx Document Path}\users

For example, if Rx Document Path = C:\server\IC\server\i3rxdoc, the following directories must be created:

C:\server\IC\server\i3rxdoc

C:\server\IC\server\i3rxdoc\users

Response Management

Server Path

Specifies the home directory of the CIC system software. The path is specified during the IC server installation.

System

ServerReportLogAutoN

Auto logging refers to the ability of statserver to receive its own statistics sent out in a notification and then log the statistics to the database. Turn off auto logging if you want handlers to catch this information and log it to the database. This parameter is for advanced administrator use only.

Reporting

ServerReportLogDataDestination

This parameter replaces the ServerReportLogMSMQPath parameter. It now includes support for CSV, RTM, and other transport types.

Reporting

SNMPTrapEnterprise

This parameter tells the I3 SNMP Trap Monitor what SNMP traps it needs to monitor. The values are All, I3, ININ, Microsoft (default), and None. The Trap Monitor can then forward these traps to Handlers.

Remote Monitoring and Control

Station Event Window Time

Station Event Window Time is the number of consecutive milliseconds used to detect the maximum number of station events (set in "Station Event Window Limit"). Default value is 60000 ms (60 seconds), with a minimum window of 10000 ms (10 seconds). By default, if 20 events occur within 60 seconds, CIC disables the station device that generated the events.

Telephony Services

SupressAdsiCallDetailLogging

ADSI calls are not normally seen on the queues, and cannot be logged. This suppresses them if they should some how end up on the queues.

After you install this optional parameter, you may use it to control whether to log ADSI calls.

Set the parameter to T, TRUE, Y, YES, or 1 to suppress logging ADSI calls.

Set the parameter to F, FALSE, N, No, or 0 (Zero) to log ADSI calls.

The default setting for this feature is Yes. You should not change this value.

Reporting

SwitchAddress

If the Switchover system uses a Dataprobe device with an Ethernet control card, this parameter specifies the IP address.

Switchover

SwitchComPort

If the Switchover system uses a Dataprobe device with a serial port control card, this parameter specifies the COM port.

Note: This server parameter is installed by default, but  is not relevant for MIC.

Switchover

SwitchMACAddress

This parameter specifies the MAC address of the Ethernet control card in the Dataprobe device.

Switchover

Switchover UDP Initial Ping Delay

Specifies the time in seconds that Switchover on the backup server will wait before starting to listen for datagrams from the active server. Acceptable values are between 1 and 3600 seconds. The default value is 5 seconds.

Switchover

SwitchoverServer A

The name of the Switchover server designated as the initial active server. This server will come up as active first and will remain so until the first Switchover event.  If the Switchover system uses a Dataprobe device to switch lines, this is the server connected to the “A” row.

Note: This server parameter is installed by default, but  is not relevant for MIC.

Switchover

SwitchoverServer B

The name of the Switchover server designated as the initial backup server. This server will come up as backup first and will remain so until the first Switchover event.  If the Switchover system uses a Dataprobe device to switch lines, this is the server connected to the “B” row.

Note: This server parameter is installed by default, but  is not relevant for MIC.

Switchover

SwitchType

The type of switch control used between the two Switchover servers.

If the Switchover system does NOT use a Dataprobe device to switch lines, set the value to None. (SIP/AudioCodes, and Cisco TAPI systems do not use a Dataprobe device.)

If the Switchover system uses a Dataprobe device, set one of the following values, depending on the type of control card: SerialCP8, SerialK16, EthernetEPAL, EthernetK16.  Please refer to the Automated Switchover technical reference for information on the different types of control cards.

Switchover

Temp Path

Specifies the temporary file storage location on the CIC server.

System

Toll Call Classifications

This server parameter is used for setting Forced Authorization Codes. It is created during installation with these values: Long Distance;International;Unknown.

Additional phone classifications can be added as values, or the default values can be deleted.

Tip: See How Do I Set Up Forced Authorization Codes?

Unified Messaging

This server parameter is set to 1 during the IC server installation if one of the unified messaging options was selected (such as Microsoft Exchange or IBM Notes). In this case, Interaction Administrator can configure all mailboxes for user, workgroup, etc. If neither unified messaging option was selected during installation, this server parameter is set to zero. In this case, Interaction Administrator will not attempt to connect to the Exchange or Domino server, and the Mailboxes dialogs will not work for users, workgroups, and so on.

Mail

Use Enhanced Regional Dial Plan

Contact a PureConnect Customer Care representative for information on this server parameter.

Use ICMS for AdHoc Conferences

Set this server parameter to Yes for Interaction Conference Media Server to host internal conferences instead of a Media Server. By default, the parameter is set to No.

Telephony Services

Use Outbound Base Call For Connection

This parameter should only be used at the direction of a PureConnect Customer Care representative.

Use Network Echo

The CIC client's listen feature allows authorized users to listen to agent calls. Normally, the listener can hear both the agent and the external caller via telephone sidetone. In some cases, the listener may be able to hear the agent but not the external party. If this happens, change the value of Use Network Echo to 1, which dynamically tells CIC to use the echo from the network to listen to the remote party.

Telephony Services

Voicemail Maximum Duration

Set this parameter (in minutes) to pass the value to the Record Audio toolstep to override the default values.

The default length of voicemail recordings in the shipping handlers is 300 seconds (5 minutes), and the default length of the voicemail recordings by the Record Audio toolstep is 600 seconds (10 minutes). You may want to set an arbitrary value, other than these default settings, for this duration.

For more information on the Record Audio toolstep, see the Interaction Designer help.

System

Web Event Image Path

/i3webimages/

Work Path

Specifies the location of a working directory used by the fax and voicemail subsystems to store intermediate copies of faxes and voicemail.

System