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Cloud Services Configuration

Use this page to configuration Interaction Recorder's Cloud Services.

You can use Amazon Simple Storage Service (Amazon S3; also referred to as AWS S3) to store your recordings and to archive your retention polices in Policy Editor. For more information on Amazon S3, see http://aws.amazon.com/s3.

Prerequisite: Before you begin, configure your Amazon S3 account. Make note of your bucket name and your secret key. For more information, see “Using Amazon Simple Storage Service” in the Interaction Recorder and Interaction Quality Manager Technical Reference.

Amazon S3 Bucket Keys Configuration

New Bucket

Follow these steps to configure a new bucket.

  1. Click New Bucket.

    The S3 Keys Editing dialog appears.

  2. In the Bucket name box, type the name of the Amazon S3 bucket.

Note:  Use the exact name that you assigned to the bucket in your Amazon S3 account.
If you are using HTTPS, the S3 Bucket name cannot contain periods as Amazon's SSL wildcard certificate only matches buckets that do not contain periods.

  1. In the Account ID and Secret Key boxes, type the corresponding information from your Amazon S3 account. The Account ID is the AWSAccessKeyID, and the Secret Key is the AWSSecretKey.

  2. In the Region Endpoint list, select the region where recordings are stored or accessed. This information helps reduce data latency when you access or store recordings with the Amazon S3 service.

If the region endpoint is not in the list, you can select Specify Custom S3 Endpoint, and then click Configure. In the Specify Custom Endpoint dialog, enter the endpoint information. When adding a custom region and endpoint, the display name must match the region name defined for the given endpoint. Endpoints are defined in Amazon S3.

  1. Click Test. This  validates that the specified bucket and region configuration is valid and that a test communication with the Amazon S3 service can be successfully completed for read, write, and delete access. The field is not available unless you have specified a bucket name.

Note: You can also create a new bucket when you create a retention policy in Policy Editor.  

Modify Bucket

To modify an existing bucket, select the bucket and click Modify Bucket. The S3 Keys Editing dialog appears. You can modify the Account ID and the Secret Key.

Note: You cannot modify the region endpoints.

Delete Bucket

To delete an existing bucket, select the bucket and click Delete Bucket.

Enable HTTPS exchanges

This check box determines whether the exchanges between Amazon S3 cloud services and Interaction Recorder Server are HTTP or HTTPS. By default, HTTPS is selected.
Note  The S3 Bucket name cannot contain periods as Amazon's SSL wildcard certificate only matches buckets that do not contain periods.