Key Generation

Use this page to generate a Master Key for Recording Encryption.  A master key securely protects Recording Keys (media keys), which are generated every time a media file is recorded.

Master Key File

The first step in generating a master key is to specify the location of the master key file. Master keys are stored in the master key file in plain text. For security purposes, make sure the location of the master key file has restricted access.

Generate New Key

Click Generate New Key to manually generate a new Master Key. When you click OK or Apply for the first time, an initial Master Key is created and appended to the Master Key file. You can also use this button to manually create a new key and append it to the Master Key file.

Import Key File

Click Import key file to import a key file and merge it with the existing Master Key File. An Open dialog is displayed to specify the location of the file to be imported. When the key file is successfully imported, a confirmation message is displayed. If the key file import fails, an error message is displayed.

Import key file can be used to import a 3.0 Recorder key file to the current release. You can also use it to import a key file in order to replace a bad key file. For example, if a switchover pair did not share a key file location.

Master Key Password

Use the Master Key Password box to password protect the Master Key File and securely encrypt master key data. To create, change, or deactivate a Master Key Password, the user must be assigned the Security Right Master Key Password Administrator. 

Important: PureConnect Customer Care cannot recover encrypted recordings if a Master Key Password is lost.

Important: The master key password is not replicated to the backup PureConnect server in a switchover environment. It needs to be activated after every switchover or system start-up.

Change Password

Click Change password to create a new Master key password or to change the current password.

Deactivate/Activate Password

When you create a new Master key password or change the password, the password is Activated, and the Deactivate password button is displayed. To deactivate the password, click Deactive password. To activate the password, click Activate Password, and on the Activate Password dialog, type the password and click Activate.

Recurring Key Generation

Use the Recurring Key Generation box to configure parameters to automatically generate a new Master Key on a recurring basis.

Generate New Key Recurrently

To automatically generate a new Master Key, select the Generate New Key Recurrently check box.

To schedule an automatic key generation: in the Recur every box, type the number for the weekly recurrence; in the drop down-list, select the day of the week to generate the key; and in the time field, select the time of day to run the key generation.

Note: For more information on recording encryption and key generation, see Interaction Recorder and Interaction Quality Manager Technical Reference in the PureConnect Documentation Library.