Server

Interaction Tracker encompasses two new server-side subsystems:  Tracker Server and Tracker Tran Server. Tracker Server listens for specific events from QueueManager and inserts and updates interaction records.  Tracker Tran Server processes insert and update requests from Tracker Server and insert, update, and query requests from Interaction Tracker Clients.

Use this Server page to configure Interaction Tracker behavior.

Note: Change these values only at the request of a certified PureConnect Customer Care representative.

Max Thread Count

Enter the maximum thread count for Tracker Server. The default value is 64. The valid range of values is 16 through 128.

Num seconds before thread considered being hung

Enter the number of seconds to allow a thread to process for Tracker Server. The default value is 60.

Restore Defaults

Click this button to restore settings on the Server tab to default values.