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Add and remove lines from a line group

Line groups define a group of one or more lines that can be reserved for specific uses, such as long distance and local calls. A line group can also reserve a group of lines for calls for an individual user or a workgroup. You can include individual lines in more than one line group, but be careful to not use line groups (containing the same lines) for reporting.

Notes: If you combine two or more different types of lines (for example, analog lines and digital channels) in a single line group, be sure to specify the appropriate prefix numbers for the lines.

 

To add lines to a line group

  1. In Interaction Administrator, under the server name, select the Line Groups container.

  2. Double-click one of the line group names in the Line Group column. The Line Group Configuration window appears.

  3. Select a line name in the Available Lines box, and then click Add.

  4. Click OK.

To remove lines from a line group

  1. In the Currently Selected Lines box, select a line name and then click Remove.

  2. Click OK.

 

Related topics

Add a line group

Configure a SIP line

Configure a dial group entry