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Interaction Administrator Help
Add and remove lines from a line group
Line groups define a group of one or more lines that can be reserved for specific uses, such as long distance and local calls. A line group can also reserve a group of lines for calls for an individual user or a workgroup. You can include individual lines in more than one line group, but be careful to not use line groups (containing the same lines) for reporting.
Notes: If you combine two or more different types of lines (for example, analog lines and digital channels) in a single line group, be sure to specify the appropriate prefix numbers for the lines.
To add lines to a line group
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In Interaction Administrator, under the server name, select the Line Groups container.
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Double-click one of the line group names in the Line Group column. The Line Group Configuration window appears.
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Select a line name in the Available Lines box, and then click Add.
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Click OK.
To remove lines from a line group
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In the Currently Selected Lines box, select a line name and then click Remove.
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Click OK.