Contents

Location Configuration

Use this page to add a description for this location. If this is the Default Location which CIC automatically creates, these fields are read-only and cannot be edited.

Description

Enter the description for this location.

Time zone

Select the tome zone for this location.

SNTP Server

Managed IP phones in this location use this server to request the time. Select Use IC server to use the CIC server as the SNTP server or select Other and enter the SNTP server IP address.

This IC server is in this location (Default Location)

Use this check box to indicate if this CIC server is in this specific location. This is applicable when the server acts as an endpoint. By default this check box is selected (enabled).

This Location accepts hub conferences

The default value should be selected for locations containing a CIC server and false/unchecked otherwise.

By default, CIC enables hub conferences for locations containing a CIC server, and defines latency values of 10. For locations outside current location, hub conferences are not enabled by default, although if you enable it, the latency defaults to 100. These default actions ensure functionality of the distributed conferencing feature through the Interaction Center network.

Note: Use these default settings for the distributed conferencing feature. Extensive modification of hub connector locations and latency values could result in unforeseen or unintended consequences, such as usage of expensive network connections and the inability of Interaction Media Server to connect regional conference calls. Other variables, such as allowed codecs, can increase the possibility of not being able to connect regional conference calls. For more information on the Distributed Conferencing feature, see the Interaction Conference Media Server Technical Reference document in the PureConnect Documentation Library on the CIC server.

The Switchover Server A (server name) is in this location

Select this check box if you have a switchover environment, and Switchover Server A is located in this geographic location. By default, this check box is not selected. The location of a switchover server allows you to change codecs associated with the server.

The Switchover Server B (server name) is in this location

Select this check box if you have a switchover environment, and Switchover Server B is located in this geographic location. By default, this check box is not selected. The location of a switchover server allows you to change codecs associated with the server.

Enable keyword spotting in this location

Select this check box to use Interaction Analyzer's Keyword Spotting for this location. For more information about keyword spotting, see Interaction Analyzer Technical Reference in the CIC Documentation Library.

Enable Regional Dialing

Select this check box to allow dialing of short extensions within the same location. When selected, the Significant Digits setting is enabled. By default, this option is not enabled.

Example:

Station A in Location "Indianapolis" has an extension of 1500
Station B in Location "Indianapolis" has an extension of 1600

If the Enable Regional Dialing check box is selected in the Location "Indianapolis," and the Significant Digits are set to "3," Station A can reach Station B by dialing 600, and Station B can reach Station A by dialing 500.

This feature is not limited to stations. All objects that can be assigned an extension, including users (through the default workstation for the user) and IP phones, as well as stations, are included in the scope of this feature.

Significant Extension Digits

When the Enable Regional Dialing option is selected, you can set the Significant Digits option. By default, the value is 4 digits. A value of 0 means that no number of digits are significant, therefore regional dialing is not truly enabled. Set the value to 3 to make the last three digits of an extension significant, set the value to 2 to make the last two digits significant, etc. See the example above.

Note: If changing the significant digit setting on a location creates an extension conflict, i.e., using the example above and setting the significant digits to "2," a conflict would exist between Station A (00) and Station B (00). If the system detects a conflict, a message is displayed listing duplicate extensions. For later reference, click Copy to Clipboard to copy the listing, and then paste the content to a program that supports CSV (like Microsoft Excel).