Manage phone number classifications

In the System Configuration container, click the Phone Numbers subcontainer.
In the list view, double-click Configuration.
In the Phone Number Configuration dialog box, on the Old Dial Plan tab or on the Regional Dial Plan tab, click Manage Classifications.
In the Dial Plan Classifications dialog box, do one of the following:
- To add a classification, click Add. Type the name of the classification (for example, "900 Service" or "International"), and then click OK. Then continue with the next step.
- To edit a classification, select it and then click Edit. Then continue with the next step.
- To delete a classification, select it and then click Remove.
In the Classification dialog box, the name of the classification appears in the Display Text field. You can change this if necessary.
In the Category list, select the appropriate category.
In the Alerting section, select the Send email and client alerts for calls of this classification check box, and enter the users to receive the alerts in the To... field. You can also click the To... button and select the available users from the list that is displayed. Alerting sends an email notification and displays a popup notification in the CIC clients, to the specified users and/or workgroups when a call is made with this classification.
As necessary, complete the Multi-Language Support tab. For more information, see Multi-Language Support.
Click OK.