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Interaction Administrator Help
Managed IP phone template concepts
To simplify the configuration of multiple phones, create templates to reflect different IP phone configurations.
For example:
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The CIC system has Polycom phones (perhaps a variety of Polycom models), SIP Soft Phones, and Interaction SIP Station phones.
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The CIC system has IP phones in a variety of locations.
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The audio stream on certain IP phones will be un-encrypted using RTP, and others will be encrypted using SRTP.
Certain IP phones will have regular station appearances, and others will have shared station appearances.
Related topics
Add a managed IP phone or a managed IP phone template
Overview of configuration settings for managed IP phones and templates