Contents

Fax Configuration

The configuration options in this container provide the ability configure fax appearance, send and receive options, servers and fax groups. All faxing is done through media server.

How Media Server Faxing Works

When receiving a fax, the call comes into the system, telephony services looks for fax tones using the media server for the audio processing. If the call is determined to be a fax call it is, then the call is forwarded to handlers that decide how to process it. Typically, a handler asks the fax server to receive the fax. The fax server asks telephony services to connect the call to the media server and it sets up a fax termination there. The media server does all of the processing to emulate a fax machine. It stores the fax locally in a TIFF file format, and sends notifications to the fax server when pages complete, errors occur, etc. Once the fax is complete the fax server gets the TIFF file from the media server via HTTP and converts it to *.i3f format (the CIC fax file format). The handlers determine how to process the received fax.

Sending a fax is similar; the same process happens in reverse. If the source pages need conversion (e.g., conversion of a PDF) before sending a fax, a render server can be used instead of the fax server to off-load PDF conversions to relieve processing burden of the CIC server.

This container has the following fax configuration pages: