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Interaction Administrator Help
SIP line options
The following table describes the general options that you can use to configure a SIP line. For information on how to access these options, see Configure a SIP line.
Changes to any of the options on this dialog box take effect immediately.
Option |
Description |
Default |
Active |
Activates or deactivates the line in the CIC system. You can not deactivate a line if any calls are on the line. If you change line configuration parameters or to perform other line maintenance, you may have to deactivate a line and then reactivate it in order for the changes to take effect. For example, if you change the SIP line transport protocol. Note: Genesys only counts active lines to determine whether you are in compliance with your license agreement. |
Active |
Line Usage |
Designates the usage of the line. The options are:
|
General Purpose
|
Domain Name |
Specifies the domain name that is used to formulate SIP-URLs for CIC users and phone numbers. This domain name is automatically appended to all REGISTER requests that are sent by CIC. This value is used in the "From" header in outbound SIP calls.
|
Varies depending on your configuration |
Maximum Number of Calls |
Designates the maximum limit number of calls that the SIP line processes. When the number of calls is reached, this line processes no more calls. The options are Combined or Inbound/Outbound:
The No Limit check box indicates whether there is a maximum limit. If No Limit is not selected, then you must set a maximum number of calls. |
No limit |
Fax Protocol |
Indicates the fax protocol to use. The options are:
|
T38 only |
Enable Fax Detection |
Indicates whether fax tones are detected when the Allow Deferred Answer check box is selected. To determine whether to play the fax detection prompt or not, the system evaluates this check box:
If you select a Fax Protocol, then this check box is also automatically selected. If the Fax Protocol check box is set to None, then this check box is not available. |
Selected |
Maximum Number of Faxes |
Designates the maximum limit number of faxes that the SIP line processes. When the number of faxes is reached, this line processes no more faxes. The options are Combined or Inbound/Outbound:
The No Limit check box indicates whether there is a maximum limit. If No Limit is not selected, then you must set a maximum number of faxes. |
No limit |
Auto Disconnect when Silence Detected in Voice Mail |
Designates whether CIC automatically disconnects a call that is in voice mail after a certain number of seconds of silence. This option is important if your CO (public exchange switch) does not send a disconnect signal (a forward disconnect notice) when a caller disconnects a call. If this check box is selected, when a call is left in voice mail, CIC waits for the number of seconds of silence that you specify in the Silence Time (ms) box, and then it automatically disconnects the call. If the CO does not send a disconnect signal, and if this check box is not selected, then the voice mail will continue to record silence. |
Selected; The default silence time is 10,000 milliseconds (10 seconds). |
Call Analysis Type |
Indicates the call analysis type for this SIP line. The options are:
|
Media Server |
Allow Deferred Answer |
Indicates whether to delay answering an incoming call until an agent is reached or an IVR system is entered. This gives callers time to disconnect the call without being charged by their telecommunications provider. Note: Deferred answer is not used with ACD calls. If a call is placed to the DID of an ACD workgroup, interactions are immediately answered before alerting occurs. Note: Use the Allow Multiple Calls to Station On Deferred Answer Line server parameter to disable the alert to a station for an additional call when Allow Deferred Answer is selected. |
Not selected |
Playback Early Media to Inbound Calls |
Indicates whether to use early media (when the remote party sends SDP before the call is answered in a 183 response) instead of ringback on an inbound call. This option does not apply to ACD calls on this line. Note: This
option works only if either
of the following conditions exist: |
Not selected |
Enable SIP Prack/Update for Early Media Support |
This option indicates whether the system tells the SIP line to enable PRACK in the outbound and inbound registration. |
Not selected |
Max Probation Time (s) |
This is the maximum time in seconds for probation on a failed line. To improve query times, the query for line selection ignores lines that are on probation. |
600 seconds |
Related topics
SIP line Identity (In) options
SIP line identity (Out) options