Restoring the Directory Services Backup

In the event a restoration of the directory services backup is needed after running the Managed IP Phone Assistant, the procedure is fairly simple.

Note: CIC must be shut-down to perform this procedure.

For example, the directory services backup was saved to "D:\I3\IC\Backup\RegistryBackup_6-4-2007-735760". Follow these procedures:

1. Go to the CIC server, and shut down CIC.

2. Run Regedit.exe.

3. Open the HKEY_LOCAL_MACHINE\SOFTWARE\Interactive Intelligence key.

4. Click on Interactive Intelligence to make it the selected key in Regedit.

5. After the application starts, click on File | Import....

6. On the Import Registry File dialog box that is displayed, select Registry Hive Files (.) in the Files of Type pull-down list at the bottom of the page.

7. Browse to the d:\i3\ic\backup and open the RegistryBackup_6-4-2007-735760 file.

Notes: Microsoft's Registry Editor makes the server unresponsive while the registry is being restored.

The Managed IP Phone Assistant displays the location of the directory services backup after the backup is complete. If the location is misplaced, see the Last Known Good Backup server parameter for the location.  If someone else has performed a directory services backup since the backup that the Managed IP Phone Assistant performed, the server parameter will contain the path to the most recent  backup. therefore may not list the most recent backup performed by the Managed IP Phone Assistant. This is unlikely, but it should be known as a possibility.