Default User Options

Incoming Faxes

Select the format from the drop-down list, of faxes received in Interaction Connect. The options are <None> (default), PDF or PNG.

Non-ACD Alerting Actions

You can specify different kinds of application actions for ACD calls and non-ACD calls. To configure actions for ACD calls, see the ACD Actions page. For applications to respond to non-ACD calls, specify the following actions.

Alerting Action

Select an action to start each time a non-ACD call enters an alerting state (for example, the station rings) in a user or workgroup queue. Actions in this list are defined in the Actions container. For the complete procedure, click here.

Disconnected Action

Select an action to start each time a call moves from the Connected state to a Disconnected state. Actions in this list are defined in the Actions container in the Interaction Administrator hierarchy.

Parked Interactions

Use this section to set the maximum time that a parked call, chat, email, or generic object will wait on silent hold, and to specify the extension that interaction will be transferred to when the time has elapsed.

Timeout (minutes)

Set the maximum time in minutes here that a parked call should wait before transfer to the specified extension.

Extension

Set the destination extension here for a parked call that has reached its timeout.

Tracing...

Tracing allows users to set trace levels for various IceLib (Interaction Center Extension Library) -based client applications through Interaction Administrator. Click Tracing... to display the Tracing Configuration page.