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Interaction Administrator Help
Overview of access control rights
Access control rights determine which items each user, workgroup, or role can view and which items they can modify in CIC. "Modify" means to perform CIC client functions such as pick up calls, listen in on calls, place calls on hold, change (valid) status, and so on. You can assign access control rights to roles, workgroups, the default user and users.
You cannot remove access control rights that a user, workgroup, or role has inherited. You must remove rights at the level where they are set. See Configuration property inheritance for more information.