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Overview of DID/DNIS

If your phone lines provide the called number as part of the incoming call packet (for example, DID (Direct Inward Dialing) or DNIS (Dialed Number Identification Service)), you can map the called number directly to a CIC user, workgroup, or station queue. When a new call to one of the mapped numbers arrives, CIC immediately routes that call to the mapped destination.

To do this, you simply create the appropriate call routing map using the DID/DNIS Configuration page and the DID/DNIS Route page (which appears when you click Add on the DID/DNIS page). For more information on how to use this feature to route calls, see Automatic Call Routing Overview.

Overview of DID/DNIS

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