Contents

Overview of report configuration

You can configure the following report options for your CIC server:

Generation of DNIS reporting data, which allows you to run the DNIS reports
Reporting by media type
If you activate this feature, then CIC logs interaction types in log 90, log 91, and log 92. By default, CIC logs interaction types only in log 10.

Notes
If you run Interaction Optimizer, then you automatically have the ability to run reports by media type.

If you activate reporting by media type, then you must restart the Stat Server if you activate media type report data for the change to take effect. Also, you will notice an increased amount of logged data.

Inclusion of the detailed report version information on each report that is run the Interaction Reporting application
The number of minutes during which CIC collects data in each reporting interval
The interval period for the line and line group data in the report logs