Contents

Overview of roles

A role is a way to define a special group of people that require specific CIC client rights or Interaction Administrator access. Users and members of workgroups can be assigned to a role.

Users and members of a workgroup that is assigned to a role inherit the user rights and administrative access controls that are configured for the role. Users and workgroups can be assigned multiple roles.

Default roles

The following roles are created during installation:

Administrator
Agent
Billable-Time User
Business User
Mobile Office
Operator
Supervisor

These roles have default rights, access, and dialing privileges. You can change the permissions for these roles in the Roles subcontainer.

Note: There are no values set for the default user created during setup. If a role is not defined for a user, the default Business User role is added to the user's configuration. Administrator Role is added to the administrator's user configuration.